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Emergency leak response earns A.G.A. honours for Consumers Energy. Anon. Pipeline Gas J., February 1997, 224(2), 56--57.

Operations are described of Consumers Energy in Michigan which is the fifth largest gas distribution company in the US. It serves 1.5 million customers through 21197 miles of distribution mains and 1624 miles of transmission lines. A Workload Information Network (WIN) is described. Features include work order creation, workload forecasting, planning and scheduling, wireless order dispatch, automated work order closing, on-line review, and improved radio network management. A major advantage of the WIN system is the dispatch of emergency natural gas leak work orders to service engineers using a 800 MHz radio system.

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