UPDATED 1 Sept: The EI library in London is temporarily closed to the public, as a precautionary measure in light of the ongoing COVID-19 situation. The Knowledge Service will still be answering email queries via email , or via live chats during working hours (09:15-17:00 GMT). Our e-library is always open for members here: eLibrary , for full-text access to over 200 e-books and millions of articles. Thank you for your patience.
Frequently Asked Questions
Learn more about EI Knowledge Service, by using the links below.
1. Who can access what?
Some types of content are restricted to registered users or EI members only. If you’re not able to view some content, make sure you are logged in.
|BENEFITS||Public Users||Registered Users||Energy Institute Members|
|Bibliographic records: books, reports, standards, periodicals||Yes||Yes||Yes|
|Energy Policy Milestones||Yes||Yes||Yes|
|Training, courses and events information||Yes||Yes||Yes|
|News, abstracts and article headlines||Yes||Yes||Yes|
|"My Profile" page||No||Yes||Yes|
|"My Library" section - save your preferred documents and searches and access them anytime||No||Yes||Yes|
|Organisation contact details and addresses||Yes||Yes||Yes|
|Full abstracts and articles||No||No||Yes|
Full access to all 90,000 records on the website is just one of the benefits of EI membership. Find out more about becoming a member.
2. Registering and logging in
Q: Do I need to log in?
Full access to some records is restricted to only EI members or registered users (see table above). Remember that you must log in to gain full access to this content. .
Q: Is my login for this site the same as my login for www.energyinst.org?
Yes. Once you have registered at www.energyinst.org/my-ei, you will be able to gain access to all of the EI's membership benefits across all EI affiliated sites using just your one username and password
Q: I’m still having trouble logging in.
Call the EI Knowledge Service on t: +44 (0)20 7467 7100, or email firstname.lastname@example.org
Q. What is ‘My Profile’?
As a registered user, when you are logged in you will have access to your profile page
In this area you can update your password and, if you are an EI Member, you can also update your interests and work areas.
The profile page also recognises EI Scientific and Technical Committee members (who gain access to a secure working area) and any other subscriptions you have.
Q. What is ‘My Library’?
‘My Library’ is your e-bookshelf – here, as a registered user, you can store the documents and searches you want to keep. Next time you login, they will be saved and easy for you to access.
Documents on this website can be found by using the quick search tool above (in the green bar). Alternatively, you can browse the Collections for information on a particular topic.
Q. How does the search engine work?
When you search, using a word or phrase, the search engine returns your results by ‘content type’ which are:
- Published Resources
- News and Abstracts
- Contacts and Networks
- Training and Events
- Internet Resources
- New Energy World
Each content type is divided into different “Types” such as books, articles, organisation addresses, conferences or job profiles.
You can filter your results using the options on the left hand side by date, subject, availability (online resource or physical document in the library) and content type.
4. About the Library
First Floor, Energy Institute, 61 New Cavendish Street, London, W1G 7AR
All visitors are welcome to the library for free. EI members will be given priority. Visitors will be limited to 4 at a time.
Photocopying in the Library (prices inclusive of VAT)
Up to 10 A4 copies 25p each
11 – 50 A4 copies 20p each
Over 50 A4 copies 18p each
5p for each sheet in addition to above charges
Photocopying service carried out by EI staff (includes e-mail or UK delivery via post)
Members - Minimum Charge (20 copies or less) £10+ VAT – extra pages 50p
Non Members - Minimum Charge (20 copies or less) £20+ VAT – extra pages £1
Plus any applicable commercial copyright fees
Photocopying service carried out by EI staff (for overseas delivery)
As above plus postage (£5 if paying in advance).
EI Members - We ask that you refund the cost of postage. Loans are free if you collect the items.
To arrange a postal loan just e-mail email@example.com giving your name, your EI membership number and the book title.
You may borrow up to four items at a time for up to four weeks. You may renew an item if no-one else wants to borrow it.
Interlibrary loans – Loans of light items (i.e. costing less than £1 to send first class) - £5 Loans of heavier items - £10 (if an item is very heavy we will inform you of the charge before we send it)
Quick research (5-10 minutes) - FREE
- staff research time (£60+VAT per hour for Members; £120+VAT per hour for non-Members) (Minimum fee £20 + VAT)
- photocopying costs, telecommunications costs, etc.
We will give an estimate, and/or work to an agreed budget
Photocopy declaration forms.
Before we can supply a photocopy you must complete and sign a photocopy declaration form and either fax or send it to us (for legal purposes we need your signature):
- For private use - Photocopy declaration form - non-commercial
- For commercial use - Photocopy declaration form - commercial
All charges include VAT unless otherwise stated, and are subject to change without notice
If this page doesn’t contain the information you’re looking for, or if you can’t find an answer to your question, please contact EI Knowledge – e:firstname.lastname@example.org