Frequently Asked Questions

Learn more about EI Knowledge Service, by using the links below.

1. Who can access what?

2. Registering and logging in

Q. Do I need to log in?

Q: Is my login for this site the same as my login for www.energyinst.org?

Q: I’m still having trouble logging in.

Q.What is "My Profile"?

Q.What is "My Library"?

3. Searching

Q. How does the search engine work?

Q. Advanced Searches

4. Browsing using the Energy Matrix

Q.How does the Energy Matrix work?

Q.Where does the content come from?

5. About the Library

If this page doesn’t contain the information you’re looking for, or if you can’t find an answer to your question, please contact the EI Knowledge team – e:info@energyinst.org.uk

1. Who can access what?

Some types of content in the Energy Matrix are restricted to registered users or EI members only. If you’re not able to view some content, make sure you are logged in.

BENEFITSPublic UsersRegistered UsersEnergy Institute Members
Bibliographic records: books, reports, standards, periodicals...YesYesYes
Energy Policy MilestonesYesYesYes
Training, courses and events informationYesYesYes
News, abstracts and article headlinesYesYesYes
"My Profile" pageNoYesYes
"My Library" section - save your preferred documents and searches and access them anytimeNoYesYes
Organisation contact details and addressesNoYesYes
PresentationsNoNoYes
Downloadable PDFsNoNoYes
Full abstracts and articlesNoNoYes

Full access to all 90,000 records in the Energy Matrix is just one of the benefits of EI membership. Find out more about becoming a member.

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2. Registering and logging in

Q. Do I need to log in?

Full access to some records in the Energy Matrix is restricted to only EI members or registered users (see table above). Remember that you must log in to gain full access to this content.  EI members will also need to add their username and password used on www.energyinst.org in ‘My Profile’ the first time they log in.

Q: Is my login for this site the same as my login for www.energyinst.org?

No. You will need to register separately for this website using your email address. If you are an EI member, the first time you log in you will also need to enter your username and password you use on www.energyinst.org, in order to access member-only content.

Don’t worry, you only have to do this once, and this video shows you how:

Help and guidance to using the EI's Knowledge Service and Online Publications

Q: I’m still having trouble logging in. 

Call the EI Knowledge Service on t: +44 (0)20 7467 7111, or email info@energyinst.org.uk

Q. What is ‘My Profile’?

As a registered user, when you are logged in you will have access to your profile page. This is where you will need to go to enter your username and password used on www.energyinst.org the first time you log into your knowledge website account or to change your password.

If you are an EI Member, you will need to enter these details on the profile page to ensure that you can access on the full content on the Energy Matrix. To attach this information, enter the username and password which you use to log in to www.energyinst.org in the green ‘Members’ box. Watch the video above for full instructions.

The profile page also recognises EI Scientific and Technical Committee members (who gain access to a secure working area) and any other subscriptions you have.

Q. What is ‘My Library’?

‘My Library’ is your e-bookshelf – here, as a registered user, you can store the documents and searches you want to keep. Next time you login, they will be saved and easy for you to access.

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3. Searching

Documents on this website can be found by using either the quick search facility or by the advanced search tool. The quick search tool and the link to the advanced search tool are located above (in the green bar). You can also browse the Energy Matrix, a powerful search tool for retrieving energy information classified by relevant topics.

Q. How does the search engine work?

When you search, using a word or phrase, the search engine returns your results by ‘content type’ which are:

You can switch from one content type to another by clicking on the blue tabs.

Each content type is then divided into different “Types” such as books, articles, organisation addresses, conferences or job profiles.

Q . Advanced searches

You can use the advanced search to delve down into specific topic areas, combine search terms and exclude certain parameters.

If, after using this you still can’t find what you’re looking for, you can contact us for help. Click this link to visit the "Research Service" page.

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4. Browsing using the Energy Matrix 

Q. How does the Energy Matrix work?

The Energy Matrix is a compilation of links, themes and categories that correspond to the energy value chain – moving from primary energy production through conversion, transportation and end use to reuse of energy. The categories and themes we use have been classified according to international standards (e.g. International Recommendations for Energy Statistics) and recommendations from EI members.

To browse the Energy Matrix, simply click on the category you are interested in to return the relevant material across a broad range of curated content and record types (e.g. books, periodicals, courses, addresses, etc.). In some cases, we have identified sub-categories, which help you to dig even further into your chosen subject. Sub-categories will appear as you hover your mouse over the Energy Matrix.

Q. Where does the content come from?

The EI Knowledge Service team is continually adding new and additional content to the Energy Matrix. This content is taken from a range of internal and external sources, depending on its type. This includes around:

· 30,000 news items

· 19,000 bibliographic records for books and reports – all of which are available at the EI

· 16,000 journal abstracts

· 7,000 organisation addresses

· Job profiles, factsheets, periodicals and statistics.

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5. About the Library

Entrance fee

Members - Free
Non-members - £20 (Half day); £30 (Full day)
Full time students - £2 per day with student ID and tutor's letter

Photocopying in the Library (prices inclusive of VAT)

Up to 10 A4 copies 25p each 
11 – 50 A4 copies 20p each 
Over 50 A4 copies 18p each

Colour copies 
5p for each sheet in addition to above charges

Photocopying service UK (for copying carried out by library staff)

Members - Minimum Charge (20 copies or less) £10+ VAT – extra pages 50p
Non Members - Minimum Charge (20 copies or less) £20+ VAT – extra pages £1
Plus any applicable commercial copyright fees

Photocopying service for overseas

As above plus postage (£5 if paying in advance)

E-mail Service 

Members
Handling Charge (for up to 2 pages) - £10 + VAT
Further pages (per page) - £1.50 + VAT

Non-Members
Handling Charge (for up to 2 pages) - £20 + VAT
Further pages (per page) - £2.00 + VAT

Loans

EI Members - We ask that you refund the cost of postage. Loans are free if you collect the items

Interlibrary loans – Loans of light items (i.e. costing less than £1 to send first class) - £5 Loans of heavier items - £10 (if an item is very heavy we will inform you of the charge before we send it)

Staff Research

Quick research (5-10 minutes) - FREE

Longer research - charges will vary and will include:

We will give an estimate, and/or work to an agreed budget

Photocopy declaration forms Before we can supply a photocopy you must complete and sign a photocopy declaration form and either fax or send it to us (for legal purposes we need your signature):

For private use - Photocopy declaration form - non-commercial  For commercial use - Photocopy declaration form - commercial

All charges include VAT unless otherwise stated, and are subject to change without notice

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