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UK government agrees energy supply support measures during Covid-19 outbreak

The UK government has agreed new emergency measures with the energy industry to protect the domestic energy supply of those most in need during the disruption caused by Covid-19.

From 19 March 2020, customers with pre-payment meters who may not be able to add credit can speak to their supplier about options to keep them supplied. This will benefit over 4mn customers. This could include nominating a third party for credit top-ups, having a discretionary fund added to their credit, or being sent a pre-loaded top-up card so that their supply is not interrupted.

More broadly, any energy customer in financial distress will also be supported by their supplier, which could include debt repayments and bill payments being reassessed, reduced or paused where necessary, while disconnection of credit meters will be completely suspended.

The government also recognises this is a challenging time for many supply businesses and has set out a package of targeted support measures. This includes £330bn for companies to access loans, a business rates holiday, and help for small firms without insurance. In addition, a new temporary Coronavirus Business Interruption Loan Scheme is to be launched in days to support businesses access £1bn of additional bank lending.

News Item details


Journal title: Petroleum Review

Countries: UK -

Subjects: Gas markets, Electricity markets, Policy and Governance, Business management

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