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UPDATED 1 Sept: The EI library in London is temporarily closed to the public, as a precautionary measure in light of the ongoing COVID-19 situation. The Knowledge Service will still be answering email queries via email , or via live chats during working hours (09:15-17:00 GMT). Our e-library is always open for members here: eLibrary , for full-text access to over 200 e-books and millions of articles. Thank you for your patience.
Improving the consumer landscape and quicker switching: call for evidence: open consultation
This call for evidence is split into 3 parts.
The first part covers the energy, communications, water and transport sectors only. It considers if:
there are any problems with the advice and representation provided, and if it could be improved data on consumer complaints could be made easier to access more could be done to get consumers their money back when they have suffered a loss The second part explores how switching suppliers can be made quicker across all sectors. This builds on the findings of our earlier consultation, which proposed speeding up the process.
The third part asks what more can be done to improve consumer choice more generally.
Policy milestone details
Start date: 2016-5-24
Milestone source: Link to BIS consultation
Milestone type: Consultation/call for evidence
Sector: Energy demand and use -
Organisation: Department for Business, Innovation and Skills
Subjects: People and behaviour, Power industry, Energy policy
