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Ofgem's ECO3 improving consumer protection consultation

In its ECO3 Improving consumer protection consultation, the Department for Business, Energy and Industrial Strategy (BEIS) consulted on making changes to the current ECO3 scheme, (the ‘BEIS consultation’).  This consultation closed on 6 August 2019 . BEIS propose to implement these changes through the draft Electricity and Gas (Energy Company Obligation) (Amendment) Order 2019 (the ‘ECO3.1 Order’). 

We are consulting on some of the administrative changes required in order to deliver our functions under the ECO3.1 Order. Based on our experience in ECO3, certain areas of the scheme require clarification; this document also outlines and consults on Ofgem’s emerging position on these specific issues. 

We have also published draft ECO3 Guidance: Delivery, ECO3 Guidance: Supplier Administration and ECO3 Deemed Scores.  These documents have been issued to provide clarifications on the previous versions and updates on our wider administrative approach. They apply to all measures installed on or after 1 January 2020, unless otherwise stated. Please note, we are not consulting on these documents.

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